Chick Fil A is my favorite fast food restaurant. Not because of their ideological leanings though I appreciate those. But because the food taste great, the employees are kind, the restaurant is clean, and the atmosphere is cheerful. I am getting hungry just thinking about a number one sandwich dipped in chick fill a sauce!
This popular restaurant was the idea of a great man. Mr. S. Truett Cathy thank you for bringing the idea of quality food and fantastic service to our country! Here are some lessons I have learned from this wonderful man and his business model:
1. Let the money you make change the world and not you.
Wealthy people aren’t greedy selfish snobs who don’t care about the world. Some are. But some poor people are greedy selfish snobs. Money and success doesn’t have to change you. In fact the more money power and influence you have the greater your opportunity to reach the world. Truett Cathy was a man who used his money to change the world rather than letting his money change who he was.
2. Value your community
How can you help the people you live with? Chick fill a has all kinds of special nights for local groups to raise money. They invest in their employees education. They give away free sandwiches to all types of organizations. They are constantly concerned with helping their community. This help-your-neighbor mentality always inspires me to love the people I do life with!
3. Treat your employees with grace and dignity and they will love their job and the people they serve.
I dislike ordering at fast food restaurants. Sometimes I feel like I just entered a Charles Dickens novel and I am Oliver Twist asking for more food. The looks I get range from you want what? to how dare you ask me for that? Of course there are many wonderful fast food employees but, far too often workers are frustrated with their job, don’t know how to use the register, and in some cases are rude or clearly just hate being there. I feel bad for these employees because many times they are reflecting the attitude that the management has passed on to them. They are good people who are over worked, under trained and almost always undervalued.
On the other hand Chick Fill A employees are some of the kindest upbeat workers. I love ordering there. The servers are always ready to help, are capable of working and it is their “pleasure” to serve you. The friendly helpful attitude at Chick Fil A comes from the top. Thank you Truett S Cathy for reminding all of us that: the way you treat people is many times the way they will treat others.
4. We all need a break some times
Perhaps one of the worst things that can happen to any one is pulling up to a Chick Fill A with a hanker’n for some waffle fries and a grilled chicken sandwich only to remember it is a Sunday. For more on this terrible tragedy watch comedian Tim Hawkins song on the subject.
But we all need a break. Perhaps more companies should hit the pause button for just one day. I know I need to do this more. It might make a difference for everyone that works for them and for everyone they serve. Because we all need a break sometimes.
Thank you Truett Cathy for teaching me some great life lessons and for creating a restaurant I have enjoyed for almost my entire life! Rest In Peace.